FAQ

Interested to open your own Gold & Silver Business?
You can start your own Gold & Silver business with a small business Model. How? By becoming Public Gold Normal Dealer. If you are interested contact me for further information.

 
Purchase Ready Stock

For Ready Stock purchase :
-Domestic >Fill Order Form>Receive Confirm Order Email > Payment >Delivery.

Payment Policy:

Domestic: All open order are subject to make payment within same day pick up or deposit minimum 40% of total if pick up next day. 

Delivery & Shipping:

Domestic: Self Pick Up at Tutong District Area or Postage by Pos Laju. 

Self Collection must be done same day OR next day after Purchase order. Please do not place your order if you are unable to do the self Pick Up.

Should you opt to use PosLaju Brunei as your method of delivery, We are not responsible  for risks associated (loss) for utilizing this delivery method for your purchase.

Cancellation Policy:

We appreciate serious buyer only. Once you have make / send in your purchase order all prices are locked-in and the buyer has entered into a binding agreement. No cancellation is allowed once order is place.  

Buyer must be well aware that payment should be made same day or the next day. T&C applies.

Failure to do so, we will not entertain your next purchase.

International Buyer are welcome. Please email or whatsapp us for shipping & payment enquiry.

Pre - Order Terms & Condition

For Pre - Order, purchases are made under Public Gold Malaysia guideline. (The price quoted is not including the transportation cost).

Purchase order will be under Customer name. Payment & Collection is the responsibility of the Customer. 

Lock Price Steps

• Summary:
  
• After discussion (WhatsApp / SMS:+673-8842873) , Please fill in the order form and once completed, do inform me at the above number.
• I will lock the price based on the current "PG Sell" .Refer to live spot selling price in RM from left side of the website. (Current Price are update every 20 min.Please refresh).
• We will reply once receive and send your order.
• Once order is send, Public Gold will call to confirm the order, you will receive an agreement by email or fax stated the terms and conditions together with your total purchase price.
• Upon agreement, the payment have to bank in within 24 hours. The time limit will be stated on the agreement.
• You are requested to email the bank in slip together with the signed agreement to PublicGold at payment@publicgold.com.my.
• Please bring together your original bank in slip for gold items collection.

What you should know:

  First step:Payment Process

1.    ) Using  online transfer e.g. Maybank2U transfer.(Print payment and send copy to both PG & Dealer).
(Is advisable to open your own Maybank account Malaysia branch for faster Buying & Selling Process.)

2.    Cash Bank in from Maybank Brunei to PG account with Fee charges.(Keep Payment slip for collection purposes)

Your payment should be made direct to PUBLICGOLD Acc. Account no. will be email to you with your purchase invoice.

 Q&A

Q:Should I open Maybank Malaysia Acc? A:Yes,for faster Buying & Selling Process.

Q:What do you mean by Buying & Selling Process?
A: Buying Process- Faster mode of payment to PG, as PG will give you 24hrs to  pay after receiving invoice( 1-2 day ok , should inform PG & Me).

A: Selling Process- Should you decide to sell back, PG will only transfer money to your MAYBANK Acc.

Second Steps:Making your first order.

1.    Choose the PG product and refer their price for the product under PG SELL .Refresh the PG website for the current price.

TrTTransportation cost will be added by PG on top of your Product Price.

2.    Fill in the “ORDER FORM” and notified me thru SMS: 8842873.Your price will be lock once I send PG you Order.Will get back to you as soon as I receive your SMS. Please SMS me again if you do not receive a reply SMS from me in 15 minit.

Q:What does “Lock Price” means? A: Lock Price more or less, means you pay the price that you get,when you make your order. E.g. 1 dinar is at that time RM766, so your lock price is RM766. If the gold price changes up or down, you only pay for the “Lock Price” and plus PG Transportation charges.

Q:Can I cancel after Lock Price? A:NO, you cannot cancel after Price Lock. Penalty will be charged If customer choose to cancel the order, your trading account will be suspended and will be blacklisted from future transaction.

Third Steps: After price lock.

After price lock, PG will call/sms you to reconfirm your order. They will issue Payment Invoice to your email address.

Fourth Steps: Proceed to Payment

Fifth step: Collections

After full payment you can:

1.   Self-Collect – You can collect your PG product at any PG branch. Please inform which branch in your “Order Form”. Please bring along your IC card and original payment slip( Cash Bank In) / printed receipt for online transfer. Without them, no stock will be release by PG. Stock Collection can be made 3 days after full payment for Gold Bar/Coin/Dinar/Silver Bar & Dirham.

2.    Dealer on-behalf – Your Dealer can collect your stock after signing “Letter of Authorization and Indemnity for Metal Collection”. 

   Dealer must bring along this letter, your copy IC and original payment slip (Cash Bank In) / printed online transfer receipt.

Summary steps:

Fill Order Form>>Notify SMS>>Dealer Send Order>>Lock Price>>THEN

Receive PG Call >>Invoice Email Receive>>You Make Payment>>Collect PG order.

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Public Gold Collection Branch

Main Office : 12E First Floor, Jalan Rumbia, 11900 Bukit Jambul, Penang, Malaysia. +604-644 9999 Bishop Branch : No.84, Lebuh Bishop, 10200 Penang, Malaysia. +604-261 9999 Ipoh Branch : No.45, 45A & 45B, Jalan Yang Kalsom, 30250 Ipoh, Perak. +605-242 8999 Kelantan Branch : Tingkat 1, Lot 257, Jalan Kebun Sultan, 15000 Kota Bharu, Kelantan Darul Naim. +609-746 2999 JB Branch : 45A&B, Jalan Persisiran Perling, Taman Perling, 81200 Johor Bahru, Johor. +607-235 8999 Kuantan Branch: A-6624 1st and 2nd floor, Jalan Beserah 25250 Kuantan, Pahang. +609-567 8916 Seremban Branch: 152-1 & 152-2, Block M, Taipan Senawang, Jalan Taman Komersil Senawang 1, Taman Komersil Senawang, 70450 Seremban, Negeri Sembilan Darul Khusus. +606-6782916 Coming Soon Kota Kinabalu Branch

KL Branch : Ampang KL 98A & 98B, Lorong Mamanda 2, Ampang Point Batu 41/2, Jalan Ampang, 68000 Ampang. +603-42579916 42A, Jalan PJS 8/6 (Third Floor), Mentari Business Park, Bandar Sunway, 46150 Petaling Jaya, Selangor. +603-5634 8999 KL Seminar Hall : 16-1A, Jalan PJS 8/6, Sunway Mentari Plaza, 46150 Petaling Jaya, Selangor Darul Ehsan. Kedah Branch : No. 86B, 1st Floor, Jalan Pengkalan,Taman Pekan Baru, 08000 Sungai Petani, Kedah. +604-423 2999 Kuala Terengganu Branch: 16A, 1st & 2nd Floor, Jalan Sultan Ismail 20200 Kuala Terengganu, Terengganu +609-626 3999 Kuching Branch: 3rd floor, Lots 456 & 457, Al-ldrus Commercial Centre, Jalan Satok, 93400 Kuching, Sarawak. +6082-252 916 Melaka Branch: No. 9-A, 9-B, Jalan Melaka Baru 22, Taman Melaka Baru, Batu Berendam, 75350 Melaka. +606-317 5499

Note:

The Website is not intended to and do not constitute legal and financial advice. Please seek the advice from professionals regarding precious metals and any financial investment.

We do not guarantee profits from customer precious metals transactions. The past investment performance of precious metals is not a guarantee of future price performance of precious metals.